The Vault Support

How can we help you today?

Choose the right support path, submit details clearly, and track response progress without confusion.

Open Ticket Report Bug Appeal Punishment Creator Support

Quick Help

Fast paths to the right form
AH

Account Help

Login, profile, password, and access issues.

Open
CS

Creator Support

Upload issues, team workflow, collaboration support.

Open
BR

Bug Reports

Technical bugs, loading errors, and broken actions.

Open
CR

Copyright Reports

Stolen work, impersonation, and ownership claims.

Open
P

Payments

Revenue share, payout timing, and payment concerns.

Open
A

Appeals

Warnings, mutes, bans, and content moderation appeals.

Open
CR

Community Reports

Harassment, scams, spam, and abuse reports.

Open

Support Categories

Use the category that matches your issue to speed up triage.

General Support Technical Support Creator Support Moderation Appeal Report User Payment Issues Collaboration Problems Copyright Report

FAQ

Organized by support category

Accounts

How do I reset my password?

Use the account support ticket with your username and contact email.

How fast does account support reply?

Most account tickets receive a response within 24-72 hours.

Uploading

How do I upload a webtoon?

Use your creator dashboard and submit episodes from your story editor.

What if upload images fail?

Open a bug report with steps, browser, and a screenshot URL.

Events

How do event submissions work?

Submit from the event detail page while status is open.

Can I edit an event entry?

Contact creator support with the event name and submission link.

Applications

How long do applications take?

Applications are usually reviewed in 7-14 days.

Can beginners apply?

Yes, if you provide realistic samples and availability details.

Payments

How does revenue sharing work?

Revenue questions are handled through payment support tickets.

Can I request payout help?

Yes, open a payment issue ticket with reference links.

Rules and Moderation

How do I report stolen work?

Use the copyright report ticket and include proof of ownership.

How do I appeal moderation action?

Use the appeal form with reason, evidence, and acknowledgement.

Discord and Community

Where is Discord support?

Join the support channel via the community page and include ticket ID.

Who helps with team disputes?

Creator support can mediate collaboration and project conflicts.

Creator Tools

Who helps with production planning?

Creator support handles production, scheduling, and tool guidance.

Can support help with collaboration matching?

Yes, include role needs and project type in your ticket.

Ticket System

Main support intake

Bug Reports

Appeals

Creator Support

Creator-first assistance and mediation

Creator Help Topics

  • Uploading issues
  • Team disputes and collaboration conflicts
  • Revenue and payment questions
  • Copyright concerns
  • Production planning support
Open Creator Ticket

Copyright and Community Safety

For stolen content, impersonation, harassment, NSFW abuse, or scam reports, open the correct support category and include evidence links.

Stolen Content Impersonation Harassment Scams
Report Copyright Issue

System Status

WebsiteOperational
ReaderOperational
Upload SystemOperational
LoginOperational
DiscordOnline
Open Tickets0
Open Full Status Page

Contact Information

Support Email: support@thevault.local

Discord Support: #support channel in The Vault Discord

Business Inquiries: partnerships@thevault.local

Response Times: Most tickets are answered in 24-72 hours based on category and urgency.

Ticket Dashboard

Status and response expectations
Open Waiting for Reply In Review Resolved Closed

Login to track ticket statuses: Open, Waiting for Reply, In Review, Resolved, Closed.